Operational Resilience

Operational resilience has become a central pillar for regulators across the world. As such, many organisations are now establishing operational resilience frameworks. Robust operational resilience frameworks take a holistic view of your organisation’s operations, governance and more.

The CalQRisk operational resilience solution brings all of your operational resilience framework components onto one platform. The solution ensures restrictive silos are broken down while ensuring seamless reporting is available at the click of a button.

The modules include:

Risk & Controls

Maintain risk and control registers across the organisation and link these to your critical processes


Log and manage incidents, including the tracking of corrective / preventative actions

Outsourcing / Third Parties

Create an outsourcing register while automating your due diligence and ongoing monitoring


Monitor Key Performance Indicators, Key Risk Indicators and other metrics


Track tasks from risk assessments, due diligence questionnaires and much more.


Map your processes and link them to critical business services

Key Benefits

of using CalQRisk

An integrated approach to operational resilience

Access to a knowledgebase of risk assessments aligned with DORA, ISO 27001, NIST, Cyber Essentials and more

Automate typical manual processes including task tracking, KRI monitoring and due diligence questionnaires

Interactive dashboards to demonstrate your operational resilience efforts to committees, boards and regulators

Generate reports required by regulators at the touch of a button

Create process maps within the solution while tracking key information including impact tolerances

North Midland Credit Union

‟Sandie O’Leary, Head of the RAS, has great knowledge of the credit union sector. Her previous experience working as Risk Management Officer in credit unions has helped in her understanding of the service that we require as Risk Management Officers on the ground. I can pick up the phone at any time and Sandie will give me her full attention and support to steer me in the right direction.
The RAS meets in person where a wide range of topics are discussed. There are also online meetings where Sandie facilitates group discussions on specific topics. This is a good way to meet other Risk Management Officers and share ideas and thoughts, as we are effectively all facing the same challenges.
I would have no hesitation in recommending the CalQRisk Risk Advisory Service to any credit union who may be considering using this service.

Sandra Walsh

Risk Management Officer

People First Credit Union

‟Before the Risk Advisory Service came into being, there was a severe shortage of valid and suitable advice that as an RMO you could tap into. The lack of advice and guidance out there has been solved with the CalQRisk RAS offering! Sandie is so helpful, knowledgeable and can steer you through what you thought might be unmanageable. Sandie has a vast amount of knowledge and experience in the credit union, and this is exactly what you get when you contact her.
CalQRisk’s RAS offering is what credit union RMOs were lacking. The void has been filled by Sandie and the documentation on the website. From template risk assessments, risk advice, guidance documents, newsletters and risk management framework supports – it’s all there and more. And if it’s not - Sandie will source it for you. Sandie has so much knowledge and it shows! I wouldn’t be without the RAS and in particular Sandie – it makes my job a lot easier with the supports that are available.

Mariea Ryan

Risk Management Officer

Arklow Credit Union

‟The CalQRisk Risk Advisory Service has proved invaluable to me in my role as a Risk Management Officer. From assisting in the development of my Risk Register, helping identify the controls and scoring, assisting with risk assessment of our products and services, reviewing our RAS & tolerances – help is always at hand. There is never a problem with any support required. The Risk Advisory Team is super knowledgeable offering expert advice from a Credit Union expert who has hands on operational experience having worked previously in the Credit Union world. They are always quick to respond and will always make time to work through any risk queries / advice required. They are our trusted go to risk experts who never disappoint in the service they provide. ‟

Lisa Watson

Risk Management Officer

Lurgan Credit Union

‟CalQRisk Risk Advisory Service and Sandie in particular is really helpful and knowledgeable in all Risk areas. Nothing is too much trouble and I am confident that I can rely on Sandie for any Risk needs that might arise for Lurgan Credit Union Limited‟

Janette Lennon

Risk & Compliance Manager