10 Things You Need to Do If You Are Outsourcing an Activity

There is a growing trend in organisations relying on outsourced service providers (OSPs) to deliver (often key) elements of their overall service. When you surrender service activities, how can you be certain that your OSPs are operating to the standards you require? This can be of particular concern where the outsourcing organisation is a regulated entity as regulatory authorities demand that certain standards of practice are maintained.

chris hanlon