Customer Support Executive

We are excited to be looking for an energetic and committed Customer Support professional
to join our team and help support our growth. We are looking for someone who will assist
with hands-on system training and much more.

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Our customer support team is a team of high performers, delivering excellent results. We’re
looking for someone keen yet collaborative who will inspire trust and build on the strengths
of our team, helping us to nurture a culture of success.

• Engage and educate our clients on best practice use of our Governance, Risk &
  Compliance (GRC) and Sustainability solutions
• Take a leading role in the onboarding of our clients – including the delivery of hands-on
  training, system configuration, etc.
• Lead on user adoption initiatives
• Develop a deep knowledge of our solutions.
• Translate client feedback into actionable insights

• 5+ years in product management roles, ideally in B2B SaaS environments
• 2+ years’ experience involved in Customer Support within a SaaS company.
• Experience managing customer support, renewals, onboarding, and everything else in a
  typical customer lifecycle.
• Experienced in the use of CRM systems
• Comfortable using the MS Office suite of solutions
• Analytical, data-driven and process-oriented mindset.
• Experience dealing with people at all levels of the organisation

At calQrisk, we recognise that great products come from great teams. We offer competitive
compensation, flexible hybrid working arrangements with remote options, a highly
collaborative culture working alongside experienced founders and domain experts. Join at a
pivotal moment with opportunity to shape company trajectory.

This role is based in Dublin or Shannon, Ireland, with flexible hybrid working. We value in-
person collaboration while respecting work-life balance and trust our team to manage their
time effectively.

calQrisk is an equal opportunity employer. We celebrate diversity and are committed
to creating an inclusive environment for all employees.

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To Apply:

‍Please submit your CV along with a cover letter describing your relevant
experience and why you are excited about this opportunity to careers@calqrisk.com.

The application process consists of a short phone interview, followed by an in-person
interview with two members of the Customer Support team, and a final interview with the
CEO and someone from the wider team.